Frequently Asked Questions
Orders – FAQs
Are your LED products high quality
Are your LED products high quality
Yes. We stand behind every product we sell. Our LEDs go through strict testing for brightness, efficiency, and durability, and most come with a multi-year warranty for peace of mind.
Can I change or cancel my order after placing it ?
Can I change or cancel my order after placing it ?
If you need to make changes or cancel, please contact us as soon as possible. We can usually update your order if it hasn’t shipped yet.
Do I need an account to order ?
Do I need an account to order ?
No, you can checkout as a guest. However, creating an account lets you track your orders, save addresses, and shop faster in the future
What if I didn’t receive an order confirmation
What if I didn’t receive an order confirmation
Check your spam or promotions folder. If you still don’t see it, reach out to us and we’ll resend the confirmation.
How can I track my order?
How can I track my order?
Once your order ships, we’ll send you a tracking number by email. You can use this link to check the delivery status at any time.
Shipping
How much does shipping cost?
How much does shipping cost?
Free on most items
Where do you ship?
Where do you ship?
We ship across the U.S. (For large international orders, please contact us directly.)
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge).
Returns and Refunds
What is your return policy?
What is your return policy?
We accept returns within 30 days of delivery, as long as items are unused and in original packaging.
How do I start a return?
How do I start a return?
Contact our support team here with your order number. We’ll provide return instructions and shipping details.
Do I have to pay for return shipping?
Do I have to pay for return shipping?
Return shipping costs may apply unless the item arrived damaged or incorrect
Warranty
Do your LED products come with a warranty?
Do your LED products come with a warranty?
Yes. Most products include a 3–5 year warranty (check product page for details).
What does the warranty cover?
What does the warranty cover?
It covers defects in materials or workmanship under normal use.
What is not covered?
What is not covered?
Damage caused by misuse, improper installation, or modifications is not covered.
Commercial Projects
Do you handle large commercial or multifamily projects?
Do you handle large commercial or multifamily projects?
Yes! We specialize in providing LED solutions for commercial, multifamily, and renovation projects.
Can I request a quote for bulk orders?
Can I request a quote for bulk orders?
Absolutely. Contact us with your project details and quantities—we’ll create a custom quote with volume pricing.
Do you provide project support?
Do you provide project support?
Yes, our team can assist with product recommendations, lighting layouts, and technical guidance.
Are custom solutions available?
Are custom solutions available?
For unique projects, we can help tailor LED options to meet your requirements.